At MPE Platinum Customer Service, Doing what we say, Having fire in the belly and Being friendly but firm, are the foundation of our culture and reflect our values: doing what’s right, respecting others, and performing with excellence. We deliver innovative, affordable solutions to the electrical construction industry and incomparable customer value by embracing our employees’ unique talents, skills, and abilities. We are looking for an individual who is enthusiastic, motivated, and ready to thrive in a fast-paced environment as our Workflow Specialist I.
Responsibilities:
• Capture existing and no existing processes by developing written SOPs within the operations group at MPE (PMO, Pre-Con, Project Support, Yard, Prefab, Tools)
• Develop and create Kanban boards and assist PMO, Pre-Con and Prefab facilitate morning huddles daily.
• Work with IT to develop and maintain dashboards and information radiators in different locations within MPE facilities for Pre-Con, PMO, Logistics, Pre-Fab.
• Establish and maintain excellent working relationships through a proactive consulting approach with all MPE departments and employees.
• Maintain a high degree of visibility throughout the employee base through visits to department L10s and company meetings.
• Become an EOS SME and help departments and individual use EOS Toolbox.
• Help COO/Integrator preparing, scheduling, and facilitating employee training.
• Document all company training and add to MPE University folder.
• Serve as primary employee contact with COO/Integrator and enhance knowledge of MPE workflows.
• Help prepare, schedule, and assist when needed department EOS Quarterly meetings.
• Proactively identify improvement opportunities and evolve employee relationships through SOP guidance and compliance.
• Workflow Specialist is responsible for monitoring adherence to EOS processes and L10 meetings. He/She increases team efficiency, promotes EOS best practices, spins, argues for positive changes that will assist maximizing the human component of MPE.
• Organize and coordinate the involvement of other MPE resources, including project, service, and management assets, to meet performance objectives and internal customers’ expectations.
• Serve as Project Coordinator for all COO/Integrator Projects
• Help the COO/ Integrator formulate and implement the internal logistics management system.
• Be the Integrator delegate to MPE ‘s Safety Council to promote EOS and best safety practices.
• Facilitate and document handoff meetings to engage operations teams for project, engineering, and service implementation.
• Assist COO/Integrator with remote offices when needed.
• Assist Integrator with Account Executive Metrics and KPI tracking
• Assist the COO/Integrator with Calendars, email and other functions as delegated.
• Display Servant Leadership abilities.
Workflow Specialist Qualifications:
• Must have 3 years of experience in a supervisory role.
• Must have experience in the Construction Industry.
• Must exhibit Extreme Ownership of his/her efforts and actions.
• Must be customer service minded.
• Must have excellent interpersonal and communication skills
• Must be Friendly but Firm.
• Must have stable work history.
• Must be willing to learn and teach others.
• Must be proficient with MS Office.
• Associates Degree in Business, Construction Management, Technical discipline preferred.
• Must be willing to learn Project Management and Business Analyst best practices and obtain credentials and PDU’s from PMI in that regard.
• Must read and fully understand the principles of the following books Traction, Get a Grip, Rocket Fuel, Five Disfunctions of a team, Good to Great.
• Must maintain strict confidentiality of all business discussions, strategy and issue that he/she may be involved directly or indirectly.
Specific Weekly/Monthly functions and responsibilities.
• Full-Time position Monday-Friday 8:00 am-5:00pm
• Participate in PMO, PSG, Prefab and Pre-Con L10 as a delegate of the COO/Integrator when needed
• Maintain Organization Tools & Techniques SOP in the M: Drive
• Be custodian of Lessons Learned repositories for All MPE groups
• Assist in the implementation of EOS to the Apprentice Level.
• Working with SMEs and Account Executives to create and deliver presentations for new clients.
• Remove team obstacles.
• Planning and schedule of COO/Integrator Calendar
• Creating and implementing timelines for internal projects in Traction Tools/Procore
• Identify opportunities for process improvement.
• Develop and execute unique solutions for internal customers’ project objectives.
• Coordinate all sponsors and internal clients marketing activities within organization environment.
• Provide required assistance to production and client services.
• Maintain close relations with Marketing, Pre-Con, and Operations teams.
• Coordinate with marketing personnel related client feedback, press releases and case studies.
• Train and coach other personnel on SOPs
